If you are dissatisfied with the products we send you for any reason, simply return it in its original condition and box along with a copy of your receipt, and we will promptly refund the full purchase price of the item you ordered.

If you find a product we sell is found to be defective, please email or call us at our toll free number and relay the nature of the problem. At that time we will issue you a return authorization number and either replace the item or issue you a credit in the amount of the purchase price.

Because The Tradewinds Shop.com uses some of the most sophisticated commercially available security software, it is extremely unlikely that any personal information that you transmit to us will be misappropriated.

In the rare instance that an unauthorized person obtains your credit card information and uses it, by federal law, you are only liable for the first $50. In any instance where you have discovered or suspect fraud, you need to contact your credit card companies immediately. Because we are so confident in our security measures, we will reimburse you for the $50 not covered by your credit card company. That's our security guarantee. And for you, it means there is no risk shopping with The Tradewinds Shop.com.

Once an order is received, we will normally process and send all in stock items within72 hours. We normally stock most items but if an item is out of stock, we will notify you by email with an estimated date of delivery. Most addresses in the continental United States should receive ordered merchandise within 7-10 days of the order. Overnight delivery is available at an extra charge VIA Express Mail.

THE TRADEWINDS SHOP has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: thetradewindsshop.com. We use your IP address to help diagnose problems with our server, and to administer our Web site. Our site uses cookies to keep track of your shopping cart. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. However, this information is never shared with outside companies whom which The Tradewinds Shop might have relationships with.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Cynthia Gustafson
Customer service
The Tradewinds Shop
PO Box 2887
40729 Village Dr, Unit 11
Big Bear Lake, CA 92315

by E-mail at

bbtwshq@charterinternet.com
or
info@tradewindsshop.com

by fax (909)866-0922

Big Bear,California Location Toll free number (888) 646-1110

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